La Cour aux Saveurs is responsible for the personal data that you communicate to us. In accordance with the applicable regulations on the protection of personal data,
We process personal data in accordance with the law, with complete transparency and fairness to you. This information is processed to ensure both personalization in the offer we offer you, but also to fulfill our obligations towards your expectations.
Your data is neither given nor sold to third parties and remains your property.
How do we use the data?
For transactional purposes
As part of your online order, information relating to you, the products, the delivery, your residence and your payments are collected to ensure follow-up of the transaction and optimal post-purchase customer service.
For marketing purposes
Anxious to match our communications to your expectations, we can use your email address to promote our product offers or information on La Cour aux Saveurs. We will use your email to send your invoice.
For statistical purposes
Always with the aim of improving our service, we will be able to draw up internal statistical studies on the rate of consumption of our site, our products, delivery methods, etc.
For Customer Service Purposes
Ensure the best follow-up of your current file regarding a question relating to our site and/or our products. Also be able to answer your questions in the event of a request, our products or an order placed.
For legal purposes
To ensure the historization of the relationship and activities that follow the regulations in force.
What data is collected?
Your contact details:
We collect your personal and/or professional contact details, in particular your surnames, first names, postal address, telephone number, e-mail address and other similar contact details such as the name of the company for professional customers, company name and legal form, billing address of the company, sector of activity…
Registration data for newsletters and commercial communications
This data may include: email address, surname, first name.
We collect as much order information as possible: order dates, number of orders, name of products purchased, amount of products purchased.
Site navigation data
Data relating to questions asked in the context of a customer service call
The types of questions asked by telephone or email are collected in order to improve our service.
Social media data
Our site may contain social site access options that allow you to share information with your social networks or interact with us on various social sites. Depending on their nature, the use of these functions may result in the collection and sharing of data about you. We encourage you to check the privacy policies and settings of the social sites you visit to understand the type of data collected, used and shared on those sites.
Third parties can operate, on the payment part of the site, an automatic study of the shared data to verify and protect against fraud and identity theft. Therefore, if fraud is detected by the payment tool then the order may be slowed down by manual processing or even cancelled.
Who can access personal data?
We do not give, sell or rent our bases to any organization or third party. The data shared on the site remains on the site and/or in store.
Your data may be processed on our behalf by a third party:
Third parties who support and assist us in providing digital and e-commerce services, such as social media listening (social media activity monitoring).
Social media agencies to help us carry out advertising, marketing and sales campaigns and analyze their effectiveness.
Third parties that we need to supply and deliver a product to you, for example for postal/delivery services.
Third parties who assist us and help us provide IT services, such as platform providers, hosting services, maintenance and technical support services for our databases as well as for our software and applications which may contain data about you (these services may sometimes require access to your data in order to perform the requested tasks);
Where do we store your personal data?
The data we collect is stored by service providers on our site. The server is managed by the company Vultr on their datacenter in Paris. On the other hand, we could not be held responsible for any information fraud on their part or any hacking they may suffer.
How long is the data kept?
If you purchase products and services or contact us with an enquiry, we retain your personal data for the duration of our contractual relationship;
If you have consented to receive commercial prospecting messages, we keep your personal data until you ask us to delete it.
If cookies are placed on your computer, we keep your data for any period defined in accordance with the regulations.
In accordance with the law, you have a right of information, access, rectification as well as a right of erasure/right to be forgotten. Similarly, you can object to commercial prospecting and withdraw your consent at any time for data processing based on consent. For this you can contact us by email: [email protected]
In order to be able to identify you, proof of identity may be requested to change all types of data stipulated above.